Refund policy
We have a 30-day return policy for all products purchased on forumsnow.com, which means you have 30 days after receiving your item to request a return. If you purchased product(s) from a retailer and need to return, check with the retailer for information on their return policy. We only return or exchange products purchased from this website, and only to the original purchaser.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Used items will not be authorized for return. You will be responsible for return shipping costs and insurance unless stated otherwise in writing. Note that your refund will include the amount paid minus the actual costs of shipping your order to you.
To start a return, you can contact us at info@forumsnow.com. Please note that returns will need to be sent to Forum, but only after first receiving a return authorization by email.
If your return is accepted, we’ll send you a returned merchandise authorization (RMA) code and instructions on how and where to send your return package. Items sent back to us without first requesting a return will not be refunded or exchanged, and may be discarded.
You can always contact us for any return question at info@forumsnow.com.
Please inspect your order immediately upon receipt and contact us without delay if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. YOU MUST NOTIFY US WITHIN 10 DAYS OF RECEIPT IF THE PRODUCT IS RECEIVED DAMAGED AND TIMELY PROVIDE ALL REQUESTED INFORMATION AND PHOTOGRAPHS REQUESTED BY US! (this is so that we can manage insurance claims). Damage reported to us within 10 days of receipt of the product will be deemed to have possibly occurred during the transit. Discovery of loss or damage occurring 11 days or later after final delivery is deemed to have occurred while the shipment was NOT in transit, and therefore, is not covered for return or exchange. If, in our sole discretion, we determine that the item is defective, damaged or if you receive the wrong item, we will provide a return shipping label, and upon receipt of the return, we will issue a refund for the item.
We do not exchange products. You will be required to return an unwanted item and repurchase another. The fastest way to ensure you get what you want is to request to return the item you have, and once the return is accepted, make a separate purchase for the new item. This way the replacement can be on its way to you while we await return transit, receipt and issuance of a refund.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days, less costs of shipping the item to you. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@forumsnow.com.